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Each point is worth ₹1 and is used as a discount at checkout. Ways to earn: register a product with its serial card (5% of the price, at least 25 points); shop on mayumiworld.com (5% back once the order is delivered — ×1.25 for Gold, ×1.5 for Platinum members); review a product on our website (+50 points, more for bigger sizes); a 5-star review gives an additional bonus (points by price — up to ₹1,000: 50, up to ₹3,000: 100, up to ₹5,000: 150, above ₹5,000: 300 — or extra warranty days on drives); a birthday gift of 50 points; referring friends (+100 points). During festival "double points" days, website orders earn 2× points. Customers who haven't shopped for a while may get a "We miss you" bonus (50 points, valid 30 days). To redeem: orders of ₹499 or more, from 50 points; points can pay 10% / 15% / 20% of the order for Silver / Gold / Platinum. Points can't be combined with a coupon — checkout applies whichever saves you more. Points are valid for 6 months from the day they're earned; we remind you before they expire.

Your tier is based on what you spent on mayumiworld.com in the last 12 months. Silver (everyone): points pay up to 10% of an order. Gold (₹5,000+): up to 15% and 1.25× points on website orders. Platinum (₹15,000+): up to 20% and 1.5× points. See your tier and progress under Account → Rewards; the cart also shows how much more you need for the next tier.

Yes — points are valid for 6 months from the day each batch is earned. We send reminders 30 days and 7 days before points expire. Bonus points such as the "We miss you" bonus have their own shorter validity, shown in your points history. Account → Rewards shows how many points expire next and when.

Share your referral code from Account → Profile. Your friend gets ₹100 off their first order of ₹999 or more. You get 100 points once that first order is delivered and paid. Referrals from the same phone number or address as your own account don't count.

Warranty length depends on the product (shown on each product page) and starts on the day you register the product with its serial card. See the days remaining under Account → Warranty. A verified 5-star review gives an additional bonus — extra warranty days on drives, or bonus points on other products.

Unused products can be returned within 7 days of delivery. If an order is cancelled or returned, reward points you spent on it are credited back automatically, and any gift-card amount used goes back onto the gift card. Points earned on a returned order are reversed.

Orders are dispatched within 24–48 hours and usually arrive in 3–6 business days. Shipping is FREE on all orders. Track your order live under Account → Orders.

There are two ways to get help: the AI assistant (Account → Support, available 24/7) and email at complaints@mayumiworld.com. If the assistant can't solve it, it raises a support ticket and our team replies by email within 48 hours. We don't offer phone or WhatsApp support.

MAYUMI WORLD digital gift cards are available from ₹100 to ₹10,000 at mayumiworld.com/gift-cards, in festive designs with a personal message. Pay by UPI (scan our QR and enter the UPI transaction ID); once the payment is confirmed the card is sent to the recipient on WhatsApp or by email — usually within a few hours. To use it, enter the code (MAYU-XXXX-XXXX-XXXX) at checkout under "Gift card". It works together with reward points and coupons, can cover shipping, and any balance left stays on the card for later. If an order paid with a gift card is cancelled or returned, the amount goes back on the card. Cards are valid 12 months and can't be exchanged for cash. Check a balance on the Gift cards page.

Every MAYUMI WORLD product ships with a serial-number card. Sign in, go to Account → Register a Product, and enter the serial code (or scan the QR on the card). Once verified, your warranty starts and reward points are added instantly.